Communication Guidelines
Acute Illness - Established clients with urgent conditions may text Lizzie’s cell phone 512-560-6387; there is always an acute consult fee ($85) for an urgent call/text to this cell phone. (See Acute Care above for details as to what constitutes an acute) It is the client’s responsibility to continue to update me in the text thread until resolution. If acute texting is prolonged (longer than 5 days) I will bill again.
Email - Clients can email the office for scheduling, questions and other non-urgent topics. Emails are returned as time allows, which can be more than 72 hours in times of high traffic.
Policies
Payment: The client is responsible for payment of all fees at time of service. Payment may be made with cash, check, credit card (AmEx, Visa, MasterCard, Discover) or Paypal. Clients off-site can be invoiced through on-line bill pay. A $40 fee will be charged for any check returned to this office unpaid.
Insurance / HSA / FSA: This office will provide account statements which clients may submit to their insurance companies or FSA/HSA managers for reimbursement. This office does not file any forms for insurance or reimbursement. Clients are encouraged to investigate all options for insurance reimbursement or use of plans such as Flexible Spending Accounts (FSA) and Health Savings Accounts (HSA) which allow reimbursement of payment with pre-tax funds.
Cancellations: If it is necessary to cancel/reschedule an appointment, notification of schedule change must be made at least 24 hours in advance; appointments that are missed or cancelled late represent time that was scheduled for the client, and will be charged the full fee.
Our office is closed on the weekends.
Clients with urgent conditions may call Lizzie’s cell phone 512-560-6387; there is always an acute consult fee for an urgent call to this cell phone.
Email: Clients can email the office for scheduling, questions and other non-urgent topic.
Calls are generally answered each day, emails are answered as time allows, which can be delayed during times of travel or high volume of email. If there is any concern that requires prompt response, or you have not gotten a reply from an email in the timeframe they require, please call.
Telehealth–Off-Site Consultation: Clients who live outside of the Austin, Texas area can schedule consultation by telephone or audio-video conference using Google Meets.
Forms
All new clients must complete the Consent Form. One per person. Please sign and return either via email or in person.
If you have a Complete Care Intake appointment please fill out the Homeopathic Questionnaire, make sure to choose the correct practitioner.
