Policies and Forms


  • Payment: The client is responsible for payment of all fees at time of service. Payment may be made with cash, check, credit card (AmEx, Visa, MasterCard, Discover) or Paypal. Clients off-site can be invoiced through on-line bill pay. A $40 fee will be charged for any check returned to this office unpaid.
  • Insurance / HSA / FSA: This office will provide account statements which clients may submit to their insurance companies or FSA/HSA managers for reimbursement. This office does not file any forms for insurance or reimbursement. Clients are encouraged to investigate all options for insurance reimbursement or use of plans such as Flexible Spending Accounts (FSA) and Health Savings Accounts (HSA) which allow reimbursement of payment with pre-tax funds.
  • Cancellations: If it is necessary to cancel/reschedule an appointment, notification of schedule change must be made at least 24 hours in advance; appointments that are missed or cancelled late represent time that was scheduled for the client, and will be charged the full fee.
  • Interim Support: For scheduling,brief check-ins and acute complaints, please call during morning call-in time. There is no charge for calls during this time. These are intended to be brief calls that can be taken care of in 5 minutes or so; if an acute appointment is required,it can often be scheduled later that day.
  • Call in time for Lizzie Martinez: 6:00pm-6:30 am CST Monday–Thursday each week (Sept 1 - June 1) 7:00am-7:30am CST Monday-Friday (June 1-Sept 1 -summer months)
  • Our office is closed on the weekends.

    Clients with urgent conditions may call Lizzie’s cell phone 512-560-6387; there is always an acute consult fee for an urgent call to this cell phone.

  • Email: Clients can email the office for scheduling, questions and other non-urgent topic.

    Calls are generally answered each day, emails are answered as time allows, which can be delayed during times of travel or high volume of email. If there is any concern that requires prompt response, or you have not gotten a reply from an email in the timeframe they require, please call.

  • Telehealth–Off-Site Consultation: Clients who live outside of the Austin, Texas area can schedule consultation by telephone or web audio-video conference using Facetime or Skype.


  • All material provided on this website is provided for informational or educational purposes only, and is not intended as a substitute for the advice provided by your healthcare professional or physician.


  • East-West Family Health Center
  • 1709 Rio Grande Street
  • Austin, Texas 78701
  • 512-560-6387



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